Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") form a legally binding agreement between you ("Player," "you") and jy99 ("we," "us," "the Platform"). They apply to all use of jy99.ws, including the mobile site and the jy99 app available for Android.

We may revise these Terms at any time. When we do, we update the "Last updated" date at the top of this page. Continued use of jy99 after a revision means you accept the updated Terms. It is your responsibility to check this page periodically.

2. Eligibility and Age Requirement

You must be at least 18 years old to open an account or place any wager on jy99. We reserve the right to request age-verification documents at any time. Accounts found to belong to under-age players will be permanently closed, and any funds in them may be forfeited.

• You must be a natural person (not a company or automated agent).
• You must not be listed on any self-exclusion register that covers online gambling.
• You must not be an employee or immediate family member of jy99 or its affiliated operators.

jy99 does not verify residency for eligibility, but it is your sole responsibility to confirm that online betting is lawful in your jurisdiction before you play.

3. Account Registration and Responsibility

One Account Per Person

Each player may hold exactly one jy99 account. Opening duplicate accounts — whether under your own name or another person's details — is prohibited and will result in all accounts being suspended and balances voided.

Accurate Information

You must provide truthful, complete, and current information when registering. This includes your legal name, date of birth, mobile number, and payment details. jy99 uses this information to process withdrawals and comply with its Know Your Customer (KYC) obligations.

Account Security

Your login credentials are personal. Never share your password with anyone. jy99 will never ask for your password by email, SMS, or Live Chat. You are responsible for all activity that occurs under your account. If you suspect unauthorised access, contact [email protected] immediately.

4. Deposits and Payments

jy99 accepts deposits via bKash, Nagad, Rocket, Upay, and Bank Transfer. The minimum deposit is ৳250. Deposits are credited to your account within approximately 4 minutes under normal conditions.

• Only deposit from payment accounts registered in your own name.
• Third-party deposits are not permitted and will trigger a KYC review.
• jy99 does not charge a deposit fee, but your payment provider may apply its own charges.
• Currency is Bangladeshi Taka (৳). All transactions are processed in BDT.

jy99 may request documentation to confirm the source of funds for large or unusual deposits. Failure to provide documentation within a reasonable timeframe may lead to account restriction.

5. Withdrawals and Processing

The minimum withdrawal amount is ৳500. The maximum daily withdrawal limit is ৳115,000. Withdrawals are typically processed within 43 minutes once approved.

Before submitting your first withdrawal request, you must complete KYC verification. Accepted documents are:

• National ID Card (NID)
• Passport
• Driving Licence

KYC documents are reviewed within 6 hours of submission. First-time withdrawal processing may take up to 6 hours while identity is confirmed. Subsequent withdrawals proceed at the standard 43-minute processing time. For a full step-by-step guide, see the jy99 Withdrawal & KYC Guide.

6. Bonuses and Promotional Offers

jy99 offers a first-deposit bonus of 130% up to ৳23,500, a 10% reload bonus, and a 1% daily cashback on net losses. All bonuses are subject to a wagering requirement of 19× the bonus amount before withdrawal is permitted.

• Only one welcome bonus per player, household, IP address, and payment method.
• jy99 reserves the right to modify or withdraw any promotional offer with 24 hours' notice.
• Placing bets on opposite outcomes simultaneously ("hedging") to reduce risk while completing wagering requirements is not permitted.
• Referral bonuses of ৳100 are credited after the referred player completes their first qualifying deposit.

Full details on each promotion, including game contribution rates, are available on the Bonus & VIP Guide page.

7. Prohibited Activities

The following actions are strictly prohibited on jy99. Violations may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities:

• Using bots, scripts, or automated software to place bets or interact with the platform.
• Exploiting software bugs or errors to gain an unfair advantage. Any winnings derived from such errors may be voided.
• Colluding with other players to manipulate game outcomes, particularly in live poker or live casino tables.
• Using the platform for money laundering, structuring, or any activity that violates Bangladeshi financial law.
• Opening accounts on behalf of another person, or allowing another person to operate your account.
• Using VPNs or proxies to circumvent geographic or account-level restrictions imposed by jy99.
• Posting abusive, threatening, or discriminatory messages in live chat or any other communication channel.

8. Intellectual Property

All content on jy99.ws — including the logo, game interfaces, graphics, text, and software — is the property of jy99 or its licensed game providers (Red Tiger, JDB, PG Soft, CQ9, Evolution, Spribe, and others). You may not copy, distribute, or create derivative works from any jy99 content without prior written permission.

Game content is provided under licence from the respective game providers. jy99 does not own the intellectual property of individual game titles.

9. Platform Liability

jy99 is provided on an "as is" basis. We do not guarantee uninterrupted access or error-free operation. Where technically feasible, we will provide advance notice of scheduled maintenance via our Live Chat or on the homepage.

jy99 is not liable for losses arising from: internet outages; device failure; delays caused by payment providers; or force-majeure events. Our maximum liability for any claim arising from your use of the platform is limited to the net amount deposited by you in the 30 days preceding the event giving rise to the claim.

10. Account Suspension and Closure

By jy99

We may suspend or permanently close your account if you breach these Terms, if we detect fraud or suspicious activity, or if continuing your account would put jy99 in breach of applicable regulations. Where funds are legitimately held in your account at the time of closure, we will arrange return of those funds after any applicable offsets, provided identity verification is complete.

By You

You may request account closure at any time by contacting our support team at [email protected]. Before closure, you must withdraw any remaining eligible balance. Any active bonus at the time of closure will be forfeited.

If you wish to self-exclude for responsible gaming reasons, please see the Responsible Gaming page for the self-exclusion process.

11. Governing Law and Disputes

These Terms are governed by the laws applicable to the jurisdiction under which jy99 operates. In the event of a dispute regarding a bet outcome or account decision, you must first contact our support team. We will aim to respond within 72 hours.

If a dispute cannot be resolved through support, you may escalate by emailing [email protected] with the subject line "Formal Dispute" and including your account ID, the date of the event in question, and a description of your complaint. We will acknowledge formal disputes within 5 business days.

jy99 decisions regarding game outcomes based on certified RNG or live-dealer results are final. No dispute can be raised on the basis of a player's preferred strategy or risk tolerance.

12. Contact and Support

jy99 offers 24/7 Live Chat support accessible from any page on the platform. For written enquiries, email [email protected]. When contacting support, include your registered mobile number to allow faster account lookup.

For questions specifically about these Terms, include "Terms Query" in your message subject. We do not provide legal advice, but we will clarify how a specific clause applies to your situation.