Responsible Gaming at jy99

Our Commitment to Safe Play

jy99 treats responsible gaming as a core part of how the platform operates — not an afterthought. Every account holder in Bangladesh has access to free, in-account tools that let them control how much they spend and how long they play. These tools work immediately; you do not need to contact support to activate most of them.

jy99 games are entertainment, not a reliable source of income. Deposit only money you can afford to lose, and never try to "win back" losses by increasing your stake. If gaming stops feeling like fun, the tools below are there to help you step back.

Warning Signs of Problem Gambling

It is easy to miss early signs when you are caught up in the moment. The list below covers the most common patterns. If more than two of these apply to you on a regular basis, consider using jy99's limit or exclusion tools and speaking to someone you trust.

• Spending more than you planned on a single session.
• Chasing losses — betting more to recover money already lost.
• Hiding gaming activity from family or friends.
• Borrowing money or delaying bills to fund gaming.
• Feeling restless or irritable when you are not playing.
• Neglecting work, study, or family responsibilities because of gaming.
• Thinking about gambling for most of the day, even when doing other things.

Deposit & Spending Limits

Every jy99 account can have a daily, weekly, or monthly deposit cap set by the player. Once the cap is reached, the payment page will decline new deposits until the period resets. Lowering a cap takes effect immediately. Raising a cap requires a 48-hour cooling period before it activates — this gives you time to reconsider.

To set a deposit limit, go to Account → Responsible Gaming → Deposit Limits in the jy99 app or website. Enter the amount and the period, then confirm. You will receive an on-screen confirmation and an email to [email protected].

Session time reminders

You can also set a session-time alert. When you reach the time you chose, jy99 displays a prompt asking whether you want to continue. The prompt does not force you to stop, but it makes the choice conscious rather than automatic.

Cooling-Off Periods

A cooling-off period temporarily suspends your ability to place bets or make deposits. During a cooling-off, your account remains open — you can still withdraw any balance you hold. The available durations are:

Once a cooling-off period starts, it cannot be cancelled before it expires — not even by contacting support. This is intentional. Cooling-off is a commitment, not just a suggestion.

Self-Exclusion

Self-exclusion is a stronger measure than a cooling-off period. When you self-exclude, your jy99 account is fully suspended for the duration you choose. You cannot log in, deposit, or bet. Any open bets at the time of exclusion will be settled normally, and your remaining balance can be withdrawn.

How to request self-exclusion

1. Log in to your jy99 account.
2. Navigate to Account → Responsible Gaming → Self-Exclusion.
3. Choose a duration: 6 months, 1 year, or permanent.
4. Confirm with your account password. The exclusion activates within 24 hours.

Permanent self-exclusion cannot be reversed. For temporary exclusions, you may request reinstatement after the period ends by contacting [email protected]. A 7-day review period applies before the account is reactivated — this is a mandatory cooling-off between the request and reinstatement.

Account Closure

Closing your account is different from self-exclusion. Account closure is permanent and irreversible. All personal data is handled in line with jy99's Privacy Policy. To close your account permanently, email [email protected] with the subject line "Permanent Account Closure Request" from the email address registered to your account. Withdraw any available balance before making this request — the support team cannot process withdrawals on behalf of a closed account.

Protecting Minors

jy99 is strictly an 18+ platform. Players must be at least 18 years old to register or play. During KYC verification, jy99 checks submitted identity documents — NID, Passport, or Driving Licence — to confirm age and identity. Any account found to belong to a person under 18 will be closed immediately and any balance forfeited.

If you share a device with younger family members, consider using the parental controls built into Android 6.0 and above to restrict access to the jy99 app. You can also enable a login password that is not shared with others in the household.

Get Help & Contact Support

jy99's support team is available 24/7 by live chat and by email. If you want to discuss a limit, cooling-off, or self-exclusion in private, the live chat connection is encrypted. No reason or explanation is required to activate any responsible gaming tool — these are your rights as a player.

External support resources

If you feel you need to speak to someone outside jy99, independent counselling and support organisations can help. Search for gambling support helplines available in Bangladesh, or speak with a trusted person in your life. Reaching out early makes it easier to manage.

jy99 does not benefit when players lose control of their spending. Sustainable, enjoyable gaming is better for everyone. Use the tools above early — they are easiest to use before a problem becomes serious.