jy99 Privacy Policy
This policy explains how jy99 collects, uses, stores, and protects the personal information of players in Bangladesh. Please read it before creating an account.
Who Operates jy99
jy99 is an online betting and casino platform accessible at jy99.ws, operated for players in Bangladesh and other permitted markets. When you register an account, place a bet, or contact our support team, you are sharing personal data with jy99. This policy covers all those interactions.
If you have questions about how your data is handled, contact us at [email protected]. We respond to privacy queries within two business days.
Data We Collect
jy99 collects only the data needed to run your account, process payments, and meet legal obligations. The table below sets out the main categories.
| Category | Examples | When Collected |
|---|---|---|
| Identity Required |
Full name, date of birth, NID / Passport / Driving Licence number | During registration and KYC verification |
| Contact Required |
Mobile number, email address | During registration |
| Payment Required |
bKash / Nagad / Rocket / Upay account reference, Bank Transfer details, transaction IDs | When you deposit or withdraw |
| Usage Automatic |
Pages visited, games played, session duration, bet history | Continuously while logged in |
| Device & Network Automatic |
IP address, device type, OS version, browser, mobile carrier | On every visit or app session |
| Communication Optional |
Chat transcripts with support, emails you send us | When you contact customer support |
How We Use Your Data
Every piece of data jy99 holds has a defined purpose. We do not use your information for unrelated commercial activities or sell it to data brokers.
Running your account
Your name, contact details, and payment references let us create your jy99 account, verify your identity, process deposits (minimum ৳250) and withdrawals (minimum ৳500), and confirm that payouts reach the correct person.
Fraud prevention and responsible gaming
We monitor usage patterns and device signals to detect suspicious logins, bonus abuse, and underage gambling. If our system flags unusual activity, we may request additional documents before releasing funds. This protects both you and other players.
Improving the platform
Aggregated, anonymised usage data tells us which games players enjoy, which pages load slowly, and where the app crashes. We use this to improve jy99's performance, not to profile individual players.
Marketing and promotions
If you opt in during registration, we may send you SMS or email messages about reload bonuses, cashback offers, and new game arrivals. You can withdraw this consent at any time by contacting support or using the unsubscribe link in emails.
Legal Basis for Processing
jy99 processes personal data on the following grounds:
- Contract performance – to open your account, accept bets, and pay out winnings.
- Legal obligation – KYC document checks and transaction monitoring required under applicable anti-money-laundering rules.
- Legitimate interest – fraud detection, platform security, and service analytics.
- Consent – optional marketing messages. You may withdraw consent at any time without affecting your account status.
Sharing with Third Parties
jy99 shares data only where it is strictly necessary. We do not sell personal information.
- Payment processors – bKash, Nagad, Rocket, Upay, and bank partners receive only the transaction data needed to complete transfers.
- Game providers – Red Tiger, JDB, PG Soft, CQ9, Evolution, and Spribe receive anonymised session tokens, not your personal details.
- KYC verification services – identity documents are shared with our licensed verification partner to confirm authenticity. Documents are not stored by that partner after verification is complete.
- Regulatory authorities – we comply with lawful requests from relevant government bodies. We will notify you unless prohibited by law.
- IT and hosting providers – data is processed on servers subject to contractual data-protection obligations.
Cookies & Tracking
jy99.ws uses cookies and similar technologies to keep you logged in, remember your language and game preferences, and measure site performance. We also use a small number of analytics scripts.
Types of cookies we use
- Essential cookies – required for login sessions and secure browsing. Cannot be disabled.
- Preference cookies – remember your display settings and game filters.
- Analytics cookies – count visits and measure page load times. Data is aggregated and anonymised.
You can clear cookies through your browser settings at any time. Disabling essential cookies will log you out of jy99 and may prevent some features from working.
The jy99 Android app (version 2.9.0) uses local storage and anonymous crash-reporting only. It does not embed third-party advertising SDKs.
How Long We Keep Data
We keep account and transaction records for as long as your account is active, plus a minimum period afterward to meet legal requirements. Identity and KYC documents are retained for the period mandated by applicable regulations and then securely deleted. Marketing preferences and opt-out records are kept indefinitely so we do not accidentally re-contact you after you unsubscribe.
When an account is closed, we anonymise gameplay and usage data within 90 days. Personal identifiers are deleted or made irreversibly anonymous unless a legal hold applies.
Security Arrangements
jy99 uses SSL/TLS encryption for all data transmitted between your device and our servers. Passwords are hashed and are never stored in plain text. Payment data passes through tokenised channels and is not held on jy99 servers after a transaction completes.
Access to personal data inside jy99 is restricted to staff and systems with a clear operational need. We conduct periodic internal reviews of access logs. If we ever discover a breach that affects your personal data, we will notify you promptly and take immediate steps to contain it.
Your Privacy Rights
As a jy99 player, you have the following rights over your personal data. To exercise any of them, email [email protected] from the address linked to your account.
- Access – request a copy of the data jy99 holds about you.
- Correction – ask us to fix inaccurate or outdated information.
- Deletion – request erasure of data we no longer need, subject to legal retention requirements.
- Restriction – ask us to pause processing while a dispute is resolved.
- Portability – receive your account data in a structured, machine-readable format.
- Objection – object to processing based on legitimate interest, including profiling for responsible gaming checks.
- Withdraw consent – stop receiving marketing messages at any time, with no penalty to your account.
We aim to respond to all data rights requests within 30 days. Complex requests may take up to 60 days; we will keep you informed.
Contact & Complaints
For any question about this privacy policy or the way jy99 handles your data, reach out through our 24/7 live chat or by email:
Response time: within 2 business days.
For urgent account security matters, use 24/7 live chat on jy99.ws.
If you believe jy99 has not handled your data fairly, you have the right to raise a complaint with the relevant data protection authority in your jurisdiction. We encourage you to contact us first so we can resolve the issue directly.
jy99 may update this policy from time to time. The "Last updated" date at the top of this page will change whenever we make a material revision. Continuing to use jy99 after a policy update means you have read and accepted the new version.
jy99 is committed to responsible gaming. Gambling should be fun, not a way to earn money. If you or someone you know needs help, please visit our Responsible Gaming page.