Page Contents
Account & Sign-Up
Opening a jy99 account takes under two minutes. You need a valid mobile number and a password. No deposit is required at registration — you can browse the game lobby first and fund your account when you are ready.
Who can register at jy99?
You must be at least 18 years old and located in Bangladesh. Each person may hold only one account. Duplicate accounts are detected automatically and may result in bonus forfeiture or account closure.
What information do I need to sign up?
Your mobile number (used as your login ID), a password of your choice, and agreement to the Terms & Conditions. No document upload is required at registration — documents are only needed before your first withdrawal (see the KYC section below).
Can I change my registered mobile number later?
Mobile number changes require identity verification. Contact jy99 Live Chat and a support agent will guide you through the process. For security reasons, this cannot be done through the self-service settings page alone.
Logging In
Go to jy99 Login and enter your registered mobile number and password. If you use the jy99 app, the same credentials work there too — no separate app account is needed.
I forgot my password. How do I reset it?
On the login page, tap "Forgot Password" and enter your registered mobile number. A one-time code is sent via SMS. Enter the code, set a new password, and log in. The reset link expires after 10 minutes, so complete the process promptly.
My account is locked after several failed login attempts. What should I do?
After multiple incorrect attempts, jy99 temporarily locks the account for security. Wait 15 minutes and try again, or contact Live Chat immediately if you need access right away. Support can verify your identity and unlock the account manually.
Deposits
jy99 supports five payment methods for Bangladesh players. All are processed in BDT with no extra fee charged by jy99. The minimum deposit is ৳250. Funds typically appear in your wallet within about 4 minutes.
| Method |
Min Deposit |
Typical Speed |
Fee (jy99 side) |
| bKash |
৳250 |
~4 min |
None |
| Nagad |
৳250 |
~4 min |
None |
| Rocket |
৳250 |
~4 min |
None |
| Upay |
৳250 |
~4 min |
None |
| Bank Transfer |
৳250 |
~4 min |
None |
My deposit was deducted from bKash but hasn't appeared in jy99. What do I do?
Wait up to 10 minutes — network delays occasionally extend the standard 4-minute window. If the balance still hasn't updated, go to the Deposit page and use the "Check Status" option, entering your bKash transaction reference number. If that doesn't resolve it, send the transaction reference to Live Chat and an agent will reconcile it manually within a few minutes.
Is there a maximum single deposit amount?
jy99 does not publish a hard cap on a single deposit transaction, but individual mobile wallet providers (bKash, Nagad, Rocket, Upay) have their own daily transfer limits set by Bangladesh Bank regulations. If you need to deposit a large amount, consider splitting it into two transactions or using Bank Transfer, which typically has higher individual limits.
Withdrawals
The minimum withdrawal at jy99 is ৳500. The daily maximum is ৳115,000. Processing typically takes around 43 minutes from the moment you submit the request, provided your KYC is already approved.
Why is my withdrawal taking longer than 43 minutes?
Most delays fall into two categories. First, your KYC documents may still be under review — withdrawals are held until identity verification is complete. Second, peak hours (Friday and Saturday evenings in particular) can extend processing slightly. If your withdrawal has been pending for more than two hours, contact Live Chat with your withdrawal reference number.
Can I withdraw to a different mobile number than the one I deposited from?
No. For fraud prevention, jy99 requires that withdrawals go back to the same wallet or bank account that made the deposit. If your payment details have changed, update them through Live Chat before submitting a withdrawal request.
Is there a fee for withdrawing?
jy99 does not charge a withdrawal fee. However, your mobile wallet provider may apply a standard cash-out fee on their end. Check your bKash, Nagad, or Rocket app for their current fee schedule.
KYC Verification
KYC (Know Your Customer) is required before your first withdrawal. jy99 accepts three documents. The review takes up to 6 hours on business days. Submit early so the check doesn't delay a withdrawal you're waiting on.
| Document |
Accepted Format |
Notes |
| National ID Card (NID) |
JPG, PNG, PDF |
Both sides required |
| Passport |
JPG, PNG, PDF |
Photo page + details page |
| Driving Licence |
JPG, PNG, PDF |
Both sides required |
My KYC was rejected. What went wrong?
The most common reasons are: image too blurry or dark, document corners cropped, name on the document doesn't exactly match the name on your jy99 account, or an expired document was submitted. Re-upload a clear, well-lit photo showing all four corners of the document. If the rejection reason isn't clear, ask Live Chat for specifics before resubmitting.
Do I need to redo KYC if I want to increase my withdrawal limit?
Standard KYC covers your account for normal withdrawal limits. If you reach a higher VIP tier and want access to increased daily withdrawal limits, jy99 may request additional proof of address. Live Chat will notify you if any further documents are needed.
Bonuses & Wagering
jy99 runs a welcome bonus, reload offers, and a daily cashback. Each bonus has a wagering requirement that must be met before the bonus balance can be withdrawn. Here are the key figures.
| Bonus |
Rate |
Cap |
Wagering |
Validity |
| Welcome (1st deposit) |
130% |
৳23,500 |
19× |
7 days |
| Reload Bonus |
10% |
See promo page |
19× |
7 days |
| Daily Cashback |
1% |
See promo page |
None |
Credited next day |
| Referral Bonus |
Fixed |
৳100 per referral |
19× |
7 days |
What does 19× wagering mean in practice?
It means you need to place bets totalling 19 times the bonus amount before that bonus can be withdrawn as cash. For example, if you receive a ৳1,000 bonus, you must wager ৳19,000 across eligible games before the bonus converts to withdrawable funds. Cashback is the only reward at jy99 that carries no wagering requirement.
Can I opt out of a bonus after accepting it?
Contact Live Chat before you place any wagers with the bonus. If no bets have been made using the bonus funds, the support team can remove the bonus from your account. Once wagering has started, the bonus cannot be cancelled — it must be played through or it expires at the end of the 7-day window.
Mobile App
The jy99 Android app is free to download directly from the jy99 website — it is not listed on the Google Play Store. The app requires Android 6.0 or above and is 45 MB in size (version 2.9.0, updated 3 November 2026).
How do I install the jy99 APK on my Android phone?
Go to
jy99 App and tap "Download APK". Before installing, open your phone's Settings, go to Security (or Privacy), and enable "Install from Unknown Sources" for your browser or file manager. Tap the downloaded file and follow the on-screen prompts. Installation takes under a minute. iOS is not currently supported.
The app won't open after installation. What should I check?
First, confirm your Android version is 6.0 or higher (Settings → About Phone → Android Version). If the version is correct, delete the APK file and re-download it from the official page — a corrupted download is the most common cause. If the problem continues, contact Live Chat with your device model and Android version.
Reaching the jy99 Support Team
jy99 customer support runs 24 hours a day, every day. Live Chat is the fastest channel — most queries are answered within a few minutes. For account-specific issues that need documentation, email is also available.
How do I start a Live Chat session?
Click or tap the Live Chat icon visible on any page of the jy99 site or inside the app. You will be connected to an agent within seconds during normal hours. If all agents are busy, the queue system holds your place and notifies you when an agent is free.
What is the jy99 support email address?
You can reach the team by email at
[email protected]. Include your registered mobile number and a clear description of the issue. Email responses typically arrive within a few hours, though Live Chat is faster for urgent matters.